FNB -EBUCKS

I have not received Ebucks for 2 months. Upon enquiry I am told that I am not fica compliant. Have not been messaged or contacted to ask for any outstanding information. Neither been advised that it would affect ebucks etc. I am able to transact as normal. Surely being non compliant would affect my transactions as well. Spent days speaking to different departments with no success. Each department passing the buck to another. I have been a client for years only now to be told that I no not compliant. KYC advised all in order. However after confirming my information with them and Premier when self authenticating it still does not have the correct ID on there system. (last 3 digits incorrect. This was when the IDs changed to the new green ID) I as a client feel done in as I have qualified for Ebucks and have not been rewarded accordingly.