RS
Rishav S
1 reviews | Active since Apr 2021
07 Apr 2021, 23:13
FNB EBUCKS
Being banking with FNB for over 20 years , their ebucks department is terrible with zero service feedback I have logged three complaints regarding the matter and when you explain to the consultant what happend , you get zero feedback from them this complaint has being going on for more then 5 months, numerous calls was made and zero feedback was given , all proof was sent to the consultant and then refuse to give you feedback as I said 3 separate complaints regarding the matter with no result , really terrible service from FNB EBUCKS department Consultant was ***
Helpful (0)
Replies (1)0
Replies (1)RS
Rishav S's updateReviewer Update
15 May 2021, 13:47Well I was contacted by your sales manager Mr Decklyn Pretorius, I explained to him the entire situation , he understood and told me to pick an alternative smart watch , which I did and sent him screen shots of it , it has been a month he has not contacted or emailed me again, I emailed him to ask him for feedback , he has not rep**** to date , FNB ebucks is a great system but from the store managers to the consultants give it a terrible name , a product is only as good as the service you receive from it , this complaint and query is been going on for 5 months and counting , with still no solution well done FNB ebucks , you guys really know how to live up to your slogan , how can we help you
RS
Rishav S's update15 May 2021, 13:47
Reviewer Update
Well I was contacted by your sales manager Mr Decklyn Pretorius, I explained to him the entire situation , he understood and told me to pick an alternative smart watch , which I did and sent him screen shots of it , it has been a month he has not contacted or emailed me again, I emailed him to ask him for feedback , he has not rep**** to date , FNB ebucks is a great system but from the store managers to the consultants give it a terrible name , a product is only as good as the service you receive from it , this complaint and query is been going on for 5 months and counting , with still no solution well done FNB ebucks , you guys really know how to live up to your slogan , how can we help you