FNB eBucks

It is tragic that a bank of the stature of FNB deprives disabled people of their constitutional rights by not communicating with hearing-impaired persons by e-mail, but insists on communication by telephone. This is my experience with FNBs eBucks section. I have a problem with FNB eBucks in that they have credited my account with the wrong amount.

They are not interested in your request to communicate by email and only reply with an email that reads "Kindly note that eBucks does not communicate with clients using email. we only call our clients and sms them. please call us/ pick our calls for verification purposes for further assistance on your query."

They boast that level 5 eBucks clients are credited with R4 per liter of diesel, but they calculate the liters by taking the monetary value and dividing that by the PETROL price per liter in Gauteng. Laughable.

I wonder how they communicate with clients who are mute. Sis, FNB, I wonder what an association like The Association for Hearing Loss Accessibility and Development (AHLAD) - Disabled People Organization thinks that hearing-impaired people are treated this way.