FNB Ebucks

This month after being with FNB for so long. I am really disappointed and considering taking my money elsewhere.

I have monitored my Ebucks and builded to grow up my levels to level 5. After getting there and made sure I shop at those places they say we must shop at. I changed insurance to them and cancelled my insurance with the previous provider. Now it’s put my account on a minus.

As I have been monitoring my point then I notice they are not getting update and my level is frozen.

I reached out to Ebucks team, was sad is that ei have been asking them and non of them said anything about if you account is on a minus you lose your Ebucks points which I do t understand why.

Now only now I am being told I did not get because of that? Can FNB please explain to me what is this and how are they treating us as clients that has been with them for so many year and crush our loyalty because of just a minus on the account for a week?