NnNn
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1 reviews | Active since May 2019
11 Jun 2019, 11:35
FNB Ebucks
I was promised my Ebucks account would receive 9417.35 ebucks due to the credit card downgrade being a problem on FNB's side. This is the 3rd compliant I have lodged in the last month. It is everytime a follow up the previous issue.
1st issue - Downgrade credit card (FNB delay and failure to do so) 2nd Issue - Requested backdated Ebucks points be updated. 3rd issue - Was promised 9417.35 ebucks will be added on the 9th of June, Today is the 11th and it has still not happend.
FNB customer service is very very very bad, please contact me ASAP with a resolution of this.
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FNB (First National Bank)'s replyOfficial
11 Jun 2019, 14:06Good day Salwaa Mustapha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Jun 2019, 14:06
Official
Good day Salwaa Mustapha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***