FNB eBucks

The joke or arrogance of the year, no of the millennium. I had a problem with FNB's eBucks section. In my query, I ask that I should not be contacted by telephone but by email because I want the answer in writing. I copy the answer I receive:

Good Day Mr. ?????

Trust this email finds you well. Kindly find the attached calculations as per your request. eBucks don't communicate via email only telephonically this will be done as a once- off. Kindly call the ebucks Help desk for further assistance on ***. Please don't reply to this message as it is sent from an unattended mailbox

Regards eBucks Team

Please FNB, explain to HelloPeter's readers how you treat our deaf friends and even people with hearing impairments. It is a disgrace that a division of FNB should make such a remark.