1 reviews | Active since May 2016
FNB Ebuck inconsistent - why lead people on?
<p>When I check my ebucks reward level, im not getting any points for app transactions. I called the call centre today and advised that any transactions I did on 1 November will boost by reward level as per YOUR calculator. I then accepted this information and after checking, I did 7 transactions on 1 October alone on the FNB App ( fortunately I can check my transaction history where the payment was made ), yet, im not rewarded for doing 4 transactions at a minimum on the app. How do I fall out of YOUR rules?</p>
Good Day Kasshif-booley,
Thank you for taking my call earlier to acknowledge your posting on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Kasshif-booley,
Thank you for taking my call earlier to acknowledge your posting on hello peter.I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)