FNB EASY ZEROOO IS ZEROOOOOOO (Useless Customer Service too!!)

I am so frustrated with FNB!!! I was sent an eWallet 4 days ago on Saturday. it is now stuck in some Easy Zero Account that I did not apply for because they have frozen this account and I cannt access te money because I have to go to the branch for some reason, to get the hold taken off. I wasted 30 mins on the phone this morning being taken from pillar to post because their call centre did not know ow to resolve the problem until, the lady just dropped the phone. Nice.!! I am not an FNB client, I cannot go to the branch because I work a job that starts at 7 and finishes at 5 Monday to Sat. The person that sent me the ewallet cannot reverse it because I have now been assigned this account. Ive tried to download the APP to circumvent this somehow, but nooooo. I gues my money will be stuck in this aco**** forever. Absolutely stupid idea this Easy Zero rubbbish. I want my money FNB or pay it back to the sender!! Thank God I am with Discovery.