FNB Easy Zero is bull****

I have never experienced such a morbid terrible task of withdrawing money from my own Easy Zero account. I tried to send money to myself but it kept going back into the account and affected my limit, although the money was never withdrawn.

I sent myself an Ewallet and the money kept going back into my Easy Zero account.

I then called customer care and spoke to a gentleman called Claudio Block who had absolutely no idea what he was doing or how he can help and refused to help me, no matter what solution I tried to come up with.

This gentleman was of zero help and kept telling me to go to an FNB branch, during this pandemic and covid times, when my nearest branch has been closed twice in the past two weeks because of Covid scares.

I have never experienced such from my bank and I have decided to move all my banking to a different bank, because this is a bank without solutions, just giving me more problems.

I do not understand how he refused to help in canceling the transactions that I made, that affected my daily limit, yet the money returned into my bank account, so I can re-do the transactions and perhaps send money to my other number in order to be able to withdraw my own money that I seem to not be able to do.

This is very *********** from FNB especially during this time.