FNB Easy Zero is a nightmare!!

Some time last year i made use of FNB 's eWallet service. Somehow I must have chosen the wrong option on the USSD menu and ended up changing to an Easy Zero account. Since then its been a hassle to do anything with it. Cant withdraw ewallet's that i receive and when i could, i was limited to certain amounts. I couldnt use funds for anything eg airtime or electricity etc. So i simply stopped making use of this absolute horrible, pointless service and rather used some of the other hassle free cardless banking options out there. But 2 days ago someone send me an amount via eWallet using my cellnumber which is linked to this Easy Zero account. So that money went to my Easy Zero account. I also received the sms from FNB about the eWallet with the pin. So i went to an FNB atm to withdraw. Guess how that went? After 4 failed attempts i got a receipt and on it, it said "ACCOUNT FROZEN". Why would my account be frozen if i dont even use it? Bank accounts usualy only gets frozen when there is a ***** investigation. Now i have to go into any branch to sort this out. I stay in a small town with the closest FNB branch very far away. Why should i travel far to sort something out i know nothing about, for an account i never use just to get my money?! Unacceptable!!!! Horrible service which by the way IS NOT as free as they would claim. U cant access any of the Easy Zero features without paying 20c every 30 seconds and without having airtime. This whole easy zero thing sound like a money making scheme, but making money for everyone but the client. Receiving money u cant use while FNB gets paid. They should change their name from easy zero to zero easy. Please sort this out. Im NOT going into any branch!