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Takatso S

1 reviews | Active since Oct 2018

21 Oct 2019, 14:49

FNB Easy Zero disappointment

I received an ewallet on Friday and I've been struggling to get a pin since then. On Sunday they changed their services and I went to go to the branch for help. Consultants are not aware of Easy Zero changes even when I call the call centre. Even requested someone in a higher position from the call centre agent and I was transferred to Whitney shongwe who told me nothing can be done. I told her I'm left stranded outside the bank and I am relying on themoney and I was told my safety is in the hands of the consultants. I'm very disappointed inthe service. Changes can't be made without training staff and branches are not even aware of the changes. Very few branches even have the Easy Zero cards. My life is in danger and I couldn't get home for hours because FNB refuses to make a plan for a young female girl in the conditions of our country all they could say is "Technical support will deal with it".

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Oct 2019, 15:57
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

*** 

TS
Takatso S's update22 Oct 2019, 14:31
Reviewer Update
24hours later and my problem has not been resolved. I called Diepkloof Square FNB to find out if they have received the cards and no answer. Not even FNB technical support has called me to notify me about the problem nor Diepkloof Square. Horrible service. They just keep sending me emails saying they got my complaint but no action. If it was a public figure a solution would have been found on the day but because I'm a 20 year I'm being taken as a joke. Further complaints on all social media platforms will be made until I'm treated like a valued customer. I will NEVER use the services again nor recommend FNB to anyone. I'll actually take it upon myself to make sure all my friends and family members that are with FNB switch banks.
TS
Takatso S's update24 Oct 2019, 08:02
Reviewer Update
On Tuesday no solution to the problem. Thought on Wednesday they'd get back to me with one but not even a call or email to let me know their working on it. Still highly disappointed at FNB and I will complain until I receive my ewallet. They can't just relax and hope this issue will disappear when I haven't received my money. Communication is lacking and technical team needs to sort out their system. This has been going on for too long and just comes across as if FNB doesn't care about it's customers or take complaints seriously.