FNB Easy Zero Account is a ****

On Wednesday 15 January 2025 I was expecting 2 payments of R20 000 and 10 000 respectively from a gold exchange company, I received the R10k. However, the R20k hadn't come through into my account. I was then advised to go to my nearest FNB branch to find out what the matter was.

I then headed to FNB Rosebank as I was in the area at the time and I was assisted by a branch consultant named Maurice, he advised that the reason the R20k was not transferred into my account was because I was using an EasyZero account which had a limit of a maximum of R14k that could be deposited into the account, he further advised that the R20k would bounce back into the senders account within 48hours. It is almost a week later and I have not received any communication from FNB regarding my matter and I have a wedding that is coming up in the next few days and therefore require these funds to cover my expenses. I have made several follow-ups with the depositor, and they advise that they haven't received any bounced payments on their bank records.

I have been hugely inconvenienced by this issue and would like to receive urgent assistance with this matter