FNB Easy Zero Account

I have logged a payment dispute with FNB but I was told they wanted more information from the services I advised them that the service provider that debited my money failed to send me cancelation letter even if I call them every day I then moved money to an easy zero account but to my surprise on 25/02/24 woke with a message saying there are 3 payment that are reserved again I called the call center was given a run around and was told they cannot reverse the money why would trust the bank with my money yet I have lost over R2000 that I am disputing and it always takes over 4 weeks I regret leaving Capitec I had no problems with reversal before.