FNB: Easy to Join, Almost Impossible to Leave

Trying to Close FNB Account

After numerous attempts to close an account with FNB, I had to go into a branch for a second time.

The consultant at the branch was fairly helpful; however, the consultant at Telephone Banking was not so helpful. She indicated that they had sent me an email requesting proof to confirm my banking details, although there is still no proof that I received this email.

These are details that I had already provided the first time I attempted to close the account, nearly a year ago. In the meantime, I am still being charged monthly fees.

The Telephone Banking consultant refused to log a refund request, as, in her opinion, the bank had made a sufficient effort to get hold of me.

I am still waiting for the proof of the "sent" email.

After nearly a year of trying to close an account, having to visit a branch for a second time, and still being charged monthly fees, this is extremely disappointing.

FNB – Worst service when trying to leave.