FNB EAST RAND BRANCHES - PATHETIC SERVICE - INTERNAL *****

Most pathetic service from you FNB. I have been into your North Rand Road (Boksburg) as well as your East Rand Mall branch to lay a claim of ***** firstly 5 months ago to lay a ***** claim as money is continuously taken out of my account. I have no internet banking and yet my daily limit on my BUSINESS ACCOUNT....was increased from 8k per day to 11.5 per day. Note that my limit was increased and 11.5 K was withdrawn from my account. OBVIOUSLY!!!! this is an inside ***** job! Let me just reiterate that to date you have not once made contact with me. I visited your branches as stated above about 10 times max, and was advised that someone will contact me within 7days. FNB!!!! IT has been 5 months. Your consultant further blocked my account so I was not able to access the little funds that I was left with after the *****. I visited your branches again and was advised that I could not access my account and they would have to apply for a new card!!!!!!! you did NOT CONTACT me to advise when the card could be collected. Upon visiting your branch to inquire AGAIN, I was advised that I would need to pay R120 for a new card and R80 for delivery of the card to your BRANCH!!!!!!!!! I was further advised that you did not contact me to collect the card (you were sitting with this card, at your branch) until funds were available in the account so that you could take your R200!!!!! ABSOLUTELY PATHETIC!!!!! You expected funds to go into a blocked account, whilst you are sitting and doing ***KOL about the ***** on my account. I don't want to mention how many times I asked for a statement to see the ***** transactions on my account. To date!!!!! NOTHING from FNB....NOT even a call.

How on earth do you expect to conduct business in this manner. Its pathetic to say the least. 5 months ago I wrote a complaint on HELLOPETER, I was contacted by FNB to present myself at your branch to sort out the issue!!! NOTHING WAS SORTED OUT.

AFTER MY PREVIOUS COMPLAINT ON HELLOPETER (4 MONTHS AGO), I RECEIVED ONE CALL AND THE FROM YOUR CALLCENTRE - FNB, NOTHING WAS SORTED AND YOU TOOK IT UPON YOURSELF TO REMOVE MY COMPLAINT!!!!

I HAVE FUNDS THAT YOU ARE HOLDING EVEN THOUGH I ASKED YOU TO RELEASE IT 2 WEEKS AGO!!! ***

WELL, HERE IS THE DEAL FNB! I AM GOING TO THE BANKING OMBUDSMUN! I AM GOING TO POST MY STORY AND EXPERIENCE WITH YOU ON EVERY SOCIAL MEDIA PLATFORM. YOUR SERVICE IS DISGUSTING TO SAY THE VERY LEAST.

IF YOU DO NOT MAKE CONTACT WITH ME TO SORT OUT THIS ISSUE, I WILL HAVE NO OPTION BUT TO REPORT YOU!

AALIYAH ENICKER ***