FNB

Today, I went to the FNB Mall of Thembisa branch to deposit money. Unfortunately, the ATM accepted my cash but then cancelled the deposit, displaying a message that the transaction was unsuccessful. When I approached the security guard for assistance, I was told the branch was closed. A teller then came out and repeated that the branch was closed, advising me to visit the nearest FNB branch tomorrow morning. She further stated that my refund would take 3–5 working days. I find this unacceptable for several reasons: There were customers still inside the branch, yet I was refused assistance. The teller claimed the ATM I used was for withdrawals only, but there was no clear signage or notice warning customers not to use it for deposits. The teller’s attitude was dismissive and unhelpful, showing no concern for the urgency of my situation. This money was meant for my debit orders, and I cannot afford to wait several days due to negligence on FNB’s part. If proper signage had been displayed, I would not have attempted the deposit at that ATM. I request immediate action to resolve this matter and ensure my funds are returned without delay. I also urge FNB to improve communication and customer service at this branch to prevent similar incidents in the future.