FNB

FNB was sending me massages continously about taking up the covid-19 relieve grant, and we were informed by our employer that we will only receive 50 percent of our salary until future notice. I took FNB COVID-19 relief grant as I didn't want to affect my credit rating because I new I would not be in a position to pay for my FNB personal loan. FNB didn't disclose to me or the rest of there clients that if you take the covid-19 relieve money it would be another separate loan. Now I have to pay two personal loans and get charged interest on two loans. I have phone FNB and I was transferred from pillar to post and no help whatsoever. I ask every agent why could they not combine the loans and all that they tell me they will follow up and come back to me. I have waisted countless money on airtime and my time phoning FNB. I will go to the banking ombudsman in the next week if my complaint is not resolved because NO ONE AT FNB EXPLAIN TO ME THAT THIS IS A LOAN AND IT WILL BE A SEPARATE LOAN TO THE OTHER LOAN AND I WILL BE CHARGED SEPARATELY FOR INTREST ON EASH LOAN. FNB should combine the two.