FNB

I have been trying to withdraw my PayPal funds for over two weeks, I've spent a total of 7 hours over two days at an FNB branch trying to fix the issue, first the website didn't register my primary contact information so I couldn't get my OTPs when I got locked out my account for a password I know wasn't incorrect, the call center staff dropped two of my calls after being on the phone with them for over an hour over 3 or 4 calls on total, then after all this I finally get let back into my account and complete the linking of my PayPal to my FNB online profile and now it says I can't withdraw money because there's a hard hold on my account with no explanation of what that is or how to fix it. And after spending 7 hours at a branch already I'm not going back in. I've never been more disappointed with a bank. The bank staff at the branch I went to were great, it's not their fault, it's the *********** system FNB has set up and it's impossible to fix issues without being forced to go to a branch and wait in a mile long queue. I just want my money!!!!!!!