MK
Msizi Khiba-Gcabashe
1 reviews | Active since Oct 2020
29 Oct 2020, 18:05
FNB E-Wallet number blocked for months
My e-wallet has been blocked since March 2020, I have called the E-wallet service centre *** and they said I must go to a branch to resolve the matter. I only went to the branch on 26 October 2020 due to the lockdown and they couldn't resolve my issue and said I must call back the e-wallet service number as it's only them who can unblock my number. I called and they said they will look up the matter but till now it has not been resolved. My query no. is ***Q
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Replies (1)MK
Msizi Khiba-Gcabashe's updateReviewer Update
02 Nov 2020, 09:21"Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."
Morning
I am still unable to send or receive e-wallet, it seems like the call agents do not know how to go about activating my profile for ewallet because I have talked to more than one now. What do I have to do to get my number active again and be able to send and receive e-wallet and reset my password on the *120*277#. Please help.
Morning
I am still unable to send or receive e-wallet, it seems like the call agents do not know how to go about activating my profile for ewallet because I have talked to more than one now. What do I have to do to get my number active again and be able to send and receive e-wallet and reset my password on the *120*277#. Please help.
MK
Msizi Khiba-Gcabashe's update02 Nov 2020, 09:21
Reviewer Update
"Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly."
Morning
I am still unable to send or receive e-wallet, it seems like the call agents do not know how to go about activating my profile for ewallet because I have talked to more than one now. What do I have to do to get my number active again and be able to send and receive e-wallet and reset my password on the *120*277#. Please help.
Morning
I am still unable to send or receive e-wallet, it seems like the call agents do not know how to go about activating my profile for ewallet because I have talked to more than one now. What do I have to do to get my number active again and be able to send and receive e-wallet and reset my password on the *120*277#. Please help.