FNB E WALLET NIGHTMARE

ref ********** NF On the 27th April 2019 i sent an ewallet of R1000 and then again on the 28th i sent R760 to the very same person. only the R760 was received. i called in as well as the person receiving the money and was told that they had a problem with the e wallet service and that the money was hanging. then when we called again and also went into the branch i was told that they was an investigation going on and i received a case number.

please could someone tell me what is going on as this has never happened to me as FNB client and this service is starting to seem a bit unsafe.I need to know what happend to the R1000