FNB E-Wallet full of issues and cost me money at end

On 22 March 2025 I initiated 2 E-Wallets to another cellphone number. First one went through no problem. 2nd one, didn't go through kept saying errors. Then when calling, a lady named Pretty on the app chat told me not to worry but to try again after midnight and assured it will all be okay. I went midnight and then a while after just incase, then it was still not working. The next day, the 18 hours have lapsed, so we had to request a new pin. To our surprise, the phone said there was no airtime although the phone is a Telkom contract phone which you cannot purchase airtime for. No disclaimer or in open view shows that we won't be able to use that USSD code to access the menu to change the pin due to contract phones not working on most Telkom contract networks. The disclaimer needs to be so everyone can see it. A few people I know have had the same issue. Now I was forced after wasting R100 diesel and 2 trips in total, to do a reversal at a charge of R18.50 even though it was not my fault. Out of principal, I want the R118.50 back or I'm simply going to move away from FNB. I have been supporting the bank for many years. Such a mission to get things going with FNB and your support staff are simply another story.