FNB e-wallet

My complaint with Fnb is about e-wallet. On the evening of 12 June, I sent money to two different persons. This morning person A called to say that the PIN sent by FNB!!!! was invalid. The 16 hour period of validity of the pin was still valid. The person then dialed *130*277# as instructed to obtain a new pin. This time the response was that the person had no funds.

So I tried and message received was that the recipient must dial above number... So person A dialed the number again, with the same result!!!

Then I contacted queries in my Fnb app again after some number of messages requesting me to rate the service. My response was that no ons listens to what I am saying. They just keep on sending you around and around like a fish in a bowl, with no answers and definately no joy.

Person B then also went to withdraw the money I sent. This time! Also no joy but with a different response saying on the FNB PIN SENT BY FNB TO THE RECIPIENT, that the PIN HAS NOT BEEN CREATED!!! How the hell do FNB send a PIN to the recipient when it is not created. Person B was also sent around and around with no joy.

Then some prompt said that I can reverse the transaction which I did thinking that I can try again later. The money was reversed at a cost of R16.50. Why should I pay for incompetence and still sitting in the same position with no help in solving FNB s problem...

E-wallet in my opinion is used to help someone in urgent need of cash... Clearly I was wrong.

Person A is now stuck and the money back in my account minus R16.50...for incompetence...

Person B is also stuck without money and still after many attempts gave up on trying waisting fuel and time to drive to FNB ATM trying to access money FNB is to *********** to sort out.

I have been a client of FNB for years but I have had it. I'm done.