MH
Martin H
1 reviews | Active since Mar 2009
21 Aug 2023, 08:49
FNB E eBucks MTN airtime bundles what you buy is not what you receive
I bought a 900mins MTN all net Voice bundle with ebucks. I have received 30mins per day for 30 days, this is an everyday bundle which I did not buy. I need the 900mins to be available as and when I need to use it. Now I will be send from FNB to E bucks to MTN and they will blame each other. Please rectify the bundle and give me the 900mins all net voice that I bought,
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Replies (2)MH
Martin H's updateReviewer Update
22 Aug 2023, 08:58As stated in my original message I am now sent from pillar to post between FNB and MTN.
Your description on ebucks "MTN 900 Min-All - Net Bundle -Valid 30 days" this is what I bought.
I received "900 Mins everyday bundle 30 mins per day for 30 days.
Please reverse this transaction for your description is wrong or convert it to 900 mins all net valid for 30 days. MTN customer care said its your fault and FNB should sort it out.
Your description on ebucks "MTN 900 Min-All - Net Bundle -Valid 30 days" this is what I bought.
I received "900 Mins everyday bundle 30 mins per day for 30 days.
Please reverse this transaction for your description is wrong or convert it to 900 mins all net valid for 30 days. MTN customer care said its your fault and FNB should sort it out.
MH
Martin H's update22 Aug 2023, 08:58
Reviewer Update
As stated in my original message I am now sent from pillar to post between FNB and MTN.
Your description on ebucks "MTN 900 Min-All - Net Bundle -Valid 30 days" this is what I bought.
I received "900 Mins everyday bundle 30 mins per day for 30 days.
Please reverse this transaction for your description is wrong or convert it to 900 mins all net valid for 30 days. MTN customer care said its your fault and FNB should sort it out.
Your description on ebucks "MTN 900 Min-All - Net Bundle -Valid 30 days" this is what I bought.
I received "900 Mins everyday bundle 30 mins per day for 30 days.
Please reverse this transaction for your description is wrong or convert it to 900 mins all net valid for 30 days. MTN customer care said its your fault and FNB should sort it out.
MH
Martin H's updateReviewer Update
24 Aug 2023, 08:50I have spend 2 days on the phone trying to get an aswer out of them, they put you on hold and you sit for ages untill you give up.
They dont even respond on hello peter anymore.
ebucks is a joke and their call center is even worse.
If they treat a private wealth client like this maybe it's time to move on to another bank
They dont even respond on hello peter anymore.
ebucks is a joke and their call center is even worse.
If they treat a private wealth client like this maybe it's time to move on to another bank
MH
Martin H's update24 Aug 2023, 08:50
Reviewer Update
I have spend 2 days on the phone trying to get an aswer out of them, they put you on hold and you sit for ages untill you give up.
They dont even respond on hello peter anymore.
ebucks is a joke and their call center is even worse.
If they treat a private wealth client like this maybe it's time to move on to another bank
They dont even respond on hello peter anymore.
ebucks is a joke and their call center is even worse.
If they treat a private wealth client like this maybe it's time to move on to another bank