FNB e-bucks staff *********** or lying

Fnb e-bucks staff has absolutely no clue what they are doing. A couple of months ago I went into the bank to enquire registering for e-bucks. I was quickly stopped at the door and told I must buy an e-bucks card at clicks. I did so. On trying to activate the card and not being sucessful I phoned e-bucks and they told me I have to buy a black business card as I have a business account. R60 down the drain. They ordered me a card online and had it delivered. On delivery of the card the card was activated by phoning e-bucks. First time I tried to use the card the card did not work. Second time I attempted again and standing in a que wanting to use the R400 I have accumulated by now was told I have to get verified by going intothe bank. I said no and they said just send us the slips and then go into the bank we will transfer the funds. I sent the slips to the e-mail they gave me just to get a mail back to say that I have to phone e-bucks as they do not deal with new tickets only existing. Very confused I wrote to them and phoned. Two attempts later still no response or feedback. Today I went intot he bank to be verified and phoned e-bucks just to be told they do not tranfer funds between e-bucks and accounts and that my account is not activated. Now how the hell is that possible. So you have to activate the card and the account and after nearly 5 phone calls no one could resolve the issue. Either the staff is *********** or they are lying. Wonder how many more times I will have to phone. Now the wait is on as it takes 2 days to activate the account and the only way I will know it is now working is when my card is rejected again. FNB fast to advertise e-bucks but to claim is another story.