FNB E BUCKS SERVICE SUCKS

I needed to order a FNB R BUCKS CARDS card for my business account. I called the call Centre and was told to order it via the site. I was not told don't use Post use courier so I ordered via the site thinking it will arrive within 5 days as per the site. This was done on the 13/02 now wham I call I get told the post delivery has been taken down due to it taking too long. Why was I not told this to me when I was told to order in the 1st place. Now I call and get told wait 21 days if not then I can reorder a card. Maybe if your agents take time taking calls and explaining the right process from the onset we won't have this frustration.