EB
Ernesto B

1 reviews | Active since Mar 2022

24 Mar 2022, 10:15

FNB dysfunctional procedure

Hello Peter, last night around 5 pm I went to FNB ATM in Boulders Midrand to make a deposit. I went through the process of entering the details. At the end it asked to confirm if I am depositing into the correct account, which was not. So I cancelled the deposit and I wanted to restart again. The machine went silent for 3 minutes and it turned off and it gave me a receipt that the deposit was unseccesseful. It never gave back the money. I came back to the bank this morning. I am told I need to wait for 3 days because that's the procedure. Ot costs me money to come to midrand. I told the gentleman who was assisting here at FNB Boulders branch in Midrand that there is no way that they can assist me. I don't have 3 days, nor 3 hours. I was meant to make that deposit yesterday. The Money was for an urgent matter. My life cannot come to a stand still because of an ATM malfunction. I feel like this is a life sentence from FNB because if i were to pay a medical practictioner, I would be disadvantaged or die. All because of a dysfunctional procedure.

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