FNB Durban North, Disregards for SAFTY and for their customers who are ****** at their ATM's

This Saturday night, at 18h28 my 16 year old son was drawing money from the FNB Durban North ATM. An African man leaned over him and snatched his ATM card out of his hand, and then pretended to put it into the ATM. I saw him, and his friend, and I jumped out of the car intervened. Needless to say, i was too late, they stole R900 out of my son's account within 8 minutes.

When I called the ***** line, they took so long because of so many menus to cancel the card, that they were the cause of the theft! I called FNB Durban North Branch - nope, you can't phone them, it goes to the Call Centre. I wanted to ask them WHY DON'T THEY HAVE ANY SECURITY GUARDS AT NIGHT AT THE ATM? I went to the branch today, and the lady said i must go to enquiries to fill in forms etc. My son does not want to go near any FNB, but he must go fill in form? The forms on the internet to fill in, don't have the THEFT option to tick. You can't phone FNB *****, you go around around and around in their menu.

FNB does not want to talk to it's customers. FNB does care about their customer's safety. FNB does not care about minors, their safety or their needs. FNB does not deserve to have another cent from me, or from unsuspecting minors. FNB Durban North Branch person - no a care in the world, a ***** you attitude. FNB, you should be ashamed of yourselves.