FNB Dumpster service levels

Me and my wife has been with FNB for a very longtime and over the years we noticed that the overall service levels has come out of a dumpster. The day before yesterday she did a simple eft to a Captitec account and the transaction went through. Then the next day the money was reversed and no one at FNB contacted us for any reason. My wife called and was told to speak to their ***** department and had lost R150 on airtime to get through to someone that could help her. The agents that answered her was useless in resolving the matter. Then she had to spend more money on petrol and drove to their Brackenfell, Cape Town branch to make the transfer. Again she encountered useless staff members that does half a job. I told her its time we looked at Discovery Bank and move our whole portfolio to them. Since most of our investments is with Discovery and since being with them we only had world class and professional experience. There is no point still clinging onto deadwood like FNB, that clearly lost the plot as most people we know that moved away from them is much happier.