FNB + DSV card delivery TERRIBLE.

It is of utmost importance to me, as a customer of FNB, that they stop using DSV to deliver their customers' cards.

Due to suspecting ***** on my cheque card, I cancelled my card on the 25th of January. 4 working days later I received an SMS stating that my card was with DSV and will be delivered. I received another sms approximately 2 days later, yet no delivery. I phoned FNB, got terribly annoyed by the fact that I had to spend 30 minutes to finally be able to speak to someone who could assist me. She redirected me to the DSV courier offices with a specific number and informed me that my tracking number for my card is my I. D. number. Breakthrough!

But here I am, two days later, still without a card. I phoned DSV, they said, delivery is scheduled for today, 6th feb. Great. I again receivwd an SMS that the card will be delivered. SMS THREE! At 4pm, DSV is no show. Phone their offices again, the call centre agent is disturbingly laughing at me because the fact that I've spent 2 weeks without a bank card seems to amuse her. What is also amusing to her is that whoever I spoke to the day before, probably thought that today is the 7th of Feb, because it will only be delivered on the 7th.

Will I have to phone back tomorrow and find out that my card is actually supposed to be delivered on the 8th?maybe the 11th? At this point, how about never?

FNB used to have great service, but now their service is just terrible. Why put DSV in charge when they are clearly useless? When they laugh in your face as you become frustrated because a call centre agent 'probably thought today was the 7th, not tomorrow?'

I hope I never have to cancel my FNB card again. At this rate, I would rather let R100 go to ***** than pay R100 for a new card.