FNB & DSV card delivery

Absolute appalling service from DSV. They are supposed to arrange delivery of my FNB Card. They do not call but sends sms to say they have been trying to contact me. After I sent an email to request them to call, the lady continues to send emails (I am not in front of my PC the whole day to check emails).

This is not the first time. Every time I have to get my card delivered through DSV there is ALWAYS a problem. FNB, you have to change your courier company this is not a once of problem, but their standard of service!