JA
Johann A
1 reviews | Active since Jul 2016
20 Oct 2019, 07:03
FNB drops the ball in trying to open a children's bank account.
I have been banking with FNB for a very long time, I am also using the app and online banking. Last week I wanted to open a account for my 6 year old, linked to my profile. To open the account was simple enough, however I cannot transact on the account. What I would appreciate from FNB is clear communication of how to activate this account as well as some service. The call centre was definitely not interested in my business and not helpful.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
21 Oct 2019, 10:00Hello Johann van Aswegen,
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply21 Oct 2019, 10:00
Official
Hello Johann van Aswegen,
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
JA
Johann A's updateReviewer Update
21 Oct 2019, 14:09No resolution whatsoever regarding above complaint. I now phoned FNB call centre to try and resolve the problem myself to no avail. I even tried to delete the account in question as it gives you that option, also no luck. I will now open a account for my son with another bank which wants his business. How difficult is it to send a email clarifying the requirements to get a simple account activated?
JA
Johann A's update21 Oct 2019, 14:09
Reviewer Update
No resolution whatsoever regarding above complaint. I now phoned FNB call centre to try and resolve the problem myself to no avail. I even tried to delete the account in question as it gives you that option, also no luck. I will now open a account for my son with another bank which wants his business. How difficult is it to send a email clarifying the requirements to get a simple account activated?