nS
nadia S
1 reviews | Active since Jun 2017
27 Aug 2020, 10:58
FNB dropping the ball on service
Query Reference Number ***Q. It has been 2 weeks now and still no one has contacted me, nor has mybproblem been resolved. I don't appreciate the fact that agreements say it will cover certain things then it doesn't. FNB has not been giving the client service I have been used to for over 20 years but is now seriously lacking lately...
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nadia S's updateReviewer Update
05 Sept 2020, 08:16Good day,
I am really concerned that this matter has still not been tended to. FNB has not honoured its agreement, no one has bothered to contact me and it has been months, so I am worse off than when lockdown started thanks to this.
These were supposed to be paid since April already and it is now August, with no one able to answer as to why?
A response and resolution is urgently needed as the stress of not earning an income is bad enough now to top off not receiving the assistance my bank is supposed to honour via our agreement?
I am really concerned that this matter has still not been tended to. FNB has not honoured its agreement, no one has bothered to contact me and it has been months, so I am worse off than when lockdown started thanks to this.
These were supposed to be paid since April already and it is now August, with no one able to answer as to why?
A response and resolution is urgently needed as the stress of not earning an income is bad enough now to top off not receiving the assistance my bank is supposed to honour via our agreement?
nS
nadia S's update05 Sept 2020, 08:16
Reviewer Update
Good day,
I am really concerned that this matter has still not been tended to. FNB has not honoured its agreement, no one has bothered to contact me and it has been months, so I am worse off than when lockdown started thanks to this.
These were supposed to be paid since April already and it is now August, with no one able to answer as to why?
A response and resolution is urgently needed as the stress of not earning an income is bad enough now to top off not receiving the assistance my bank is supposed to honour via our agreement?
I am really concerned that this matter has still not been tended to. FNB has not honoured its agreement, no one has bothered to contact me and it has been months, so I am worse off than when lockdown started thanks to this.
These were supposed to be paid since April already and it is now August, with no one able to answer as to why?
A response and resolution is urgently needed as the stress of not earning an income is bad enough now to top off not receiving the assistance my bank is supposed to honour via our agreement?