Fnb dropping the ball big time

So fnb sends me a very nice email that going to refund me in 48hrs because they decided to tripple debit my account in 1 month... hey fnb its a week already no refund .. emailed them to follow up get an automated response ... like seriously are u guys just trying to lose clients or do u have that mich money u just dont care. Ive been reading the reviews and seriously i think its time i change my bank. U guys used to be the best bank to bank with now u just dropping the ball .. u guys are becoming worse than COVID even my daughter is having problems worse there were ********** transactions going off her account on a cancelled card in kzn dont worry jacques in the ***** department has the nerve to imply she is using the card while she was calling him from joburg and then when she gets ****ed he drops the call ... ja shame ne u guys are getting vrot . So the ********** have more rights than the actual clients oh and she has a premier account ... no luck with the premier banker either.. seriously what is wrong with u people ..