LB
Lizelle B
1 reviews | Active since Oct 2020
14 Nov 2023, 10:20
Fnb - dragging their feet with *****
This is connected to a Powerball **** which I made a payment for. After I realized it is a **** after they send me a tax invoice (no taxes on lotto) I contacted FNB through secure chat asked if funds can be reversed. At this point reversal was possible. They asked the reason, I said it is a ****, the revered me to *****. I contacted them, got case number. Few days later, now I must go to police station for avadavat and case number which I did. I send this back to the person with all related documents. Not even email back to say that they have received the documents. I took me 3 hours at police station to complete this. The amount is not that big, but it is for me, you must do the right thing.
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Replies (1)LB
Lizelle B's updateReviewer Update
30 Nov 2023, 13:34 They responded immediately, after I wrote on hello peter, but yesterday I mailed the same man, asked what the status is, nothing. They do not even bother to reply or keep you updated. Case has been opened, everything they asked for, I did. Two weeks later, nothing. At the time I asked them for reversal, they asked me to call *****. I should have just reversed, because I tried to do the right thing, and not they dragging their feet.
LB
Lizelle B's update30 Nov 2023, 13:34
Reviewer Update
They responded immediately, after I wrote on hello peter, but yesterday I mailed the same man, asked what the status is, nothing. They do not even bother to reply or keep you updated. Case has been opened, everything they asked for, I did. Two weeks later, nothing. At the time I asked them for reversal, they asked me to call *****. I should have just reversed, because I tried to do the right thing, and not they dragging their feet.