FNB Dragging their feet on my ***** case!

This is getting really ridiculous. I have wasted hundreds of rands on airtime this morning trying to follow up on my ***** case. Last week after I refused the joke of a settlement offered to me, I was assured that the issue was being taken care of and that I would be contacted this morning. Every time I call I am redirected and the call cuts off after that !On the last call I asked for the direct number, but when I call the number I was given it says that the number does not exist! How am I meant to survive when my money has been ******, credit has been ****** from me and the bank seems to be unwilling to resolve this situation? As per FNB policy, I should be refunded because the bank is responsible for safe guarding my hard earned money! They have failed in that responsibility and now want me to pay the credit that was ****** back? So now the bank is trying to ***** money from me as well? You cannot treat your customers like this! My complaint number is: 419620NF. Please get back to me!