1 reviews | Active since Dec 2012
Fnb dragging their feet
I sent in the paperwork 2montha ago to change my account to a non res account so I can get my pension. Fnb is dragging their feet and not replying when I ask for an update. I am overseas so cannot call as they never answer or go to a branch to chase them ad there is no branch here
Good day Bronwyn,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Bronwyn,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)