FNB drag feet on reversal from Capitec

It seems to me that you do not get a response from these people, unless you write something on Hellopeter. Lets just recap, I talked to a FNB operator on private chat, and actually wanted to know the procedure for reversal. This could have been done at this stage. They asked reason, and I said it was a ****. They said I must call *****. I did. They emailed me two days later, says I have 48 hours to go to SAPS and make a case, get a case number. I send them back the case number and all the documentation, they took at the police station for evidence. The person handling my incident report is Mhlambi, Sithembiso. After I send these documents, absolutely no response, this was my first complaint on hellopeter on the 14th of November, then they rep**** very quickly responded, that they have received and will reverse from Capitec which is the other bank involved. On the 28th of November, I asked what is the status, no suprise NO RESPONSE. I should have just reversed my money, because seems to me that they send you on this trail, with no result. If I have just reversed, I would have had my money back. If I do not get my money back, they misinform people, because even if you open a case, which takes a lot of time, they get nowhere.