FNB Downgrade - Worst Service - Follow Up

Referring to previous complaint (FNB Downgrade - Worst Service)

Up til today, FNB did Nothing to change the status of my request - they simply ignored the entire query. How does a bank with this many customers whuch boasts about service, have such flawed processes and pathetic staff?

I am truely dissapointed and frustrated to the point that I do not know what to do. Planning to go to the head office sometime next week to give them a piece of my mind. Celeste Mance Still refeuses to speak to me, and the "incredible" team of bankers are of no use - dont waste your money upgrading to Premier because its just a gimmick.

My query was forwarded to the Malvern branch months ago - what has happened? Nothing. The manager advised that the branch is under renovations and will be done in a week. Still no response.. what does the staff at FNB do all day? certainly not attend to customers needs.

Pathetic