Hellopeter
Share Your Experience
VG
Viroshan G

1 reviews | Active since May 2018

14 May 2018, 11:08

FNB Downgrade - Worst Service

I've opted for the Premier card (after being offered on the App). The Queensburgh branch consultant advised me that the way Gold and Premier clients earn ebucks the same way - which is incorrect. I did not know at the time, opted for it and got my cards within a week. Once I've realised that they dropped me 2 tiers on ebucks, I requested a downgrade to no cost to me.

This alone was over 3 months ago. In that time, I've personally followed up with FNB on the App, phone calls and branch visits..collectively over 60 times - which is ridiculous!!

My latest issue is my ebucks. My correct amount of ebucks for those 2 months have not been allocated, despite it being "escalated" numerous times. Amongst the unhelpful staff, there's the Manager Celeste Mance, who refused to speak to me time and time again.

Please wake up FNB!! train your staff to solve problems and not just pass it on to the next employee. I am seriously considering cutting you people off. The rewards aren't worth the hassle and effort on clients' part. Worst service compared to other banks.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2018, 13:26
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

VG
Viroshan G's update05 Jul 2018, 13:34
Reviewer Update
Update: It is 05/07/18 and issue is still not resolved - which is hopeless. FNB contacted me after my previous post, through a no-reply mail. They investigated without all of the information and closed the log. Again FNB, I don't want to know about you internal affairs and flawed processes. As a client, I tell you'll what is the problem and I expect it to be solved - it is a service you provide. If this isn't resolved by next week, I plan on going to the Head office to lay complaints against individuals (not even sure if this will make a difference. Pathetic) Extremely annoyed!