1 reviews | Active since Mar 2012
FNB Downgrade Problems
So my cheque account at FNB was upgraded a few years back... Was on there for a while... then I moved to a new bank in 2018... In 2019 I decided to downgrade my Private Clients Account (Which is WAY Expensive per Month) to Gold because my home loan is still with FNB. I called numerous times and every time "They are logging the call". It is now 2022 and I am still PAYING those bank fees EVERY MONTH. Secondly, there was a O/D balance on Cheque Account that just dissapeared from my account... I logged a call because I can't see the balance and I want to pay it.... the reply I got.... "They don't know because they can see it on their side".... Beware people, don't EVER upgrade any account with FNB because once they clamp on to you paying those higer fees... you won't get rid of it.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is:***NF.
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is:***NF.
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,