1 reviews | Active since Sept 2018
FNB downgrade
I did downgrade my FNB account from Platinum to Gold. FNB took extremely long to downgrade my account, but when I want to upgrade it can be done in the same day.
I am waiting for a report why did it took so long, FNB said it will give me one but have not come back to give my anything.
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***