FNB down grade

I got a call two days ago from FNB with their usual promise to help. The consultant if I can call him that told me that the account has been downgraded to gold and I could log in with my app to check and it is fine. It still shows platinum cheque which means I still get to be charged the rediculous monthly fees that I don't get benefits from. My eBucs balance still shows the same balance since last year. As for the reversal of bank charges that he promised to do in 7 working days. I can bet on it, that will never happen.