FNB double standards

Not impressed with FNB once again, they have charged me R100 to reverse 2 e wallet transactions of a total of R195 a bit of day light ******* to be honest. As well as saying it will take 5-7 working days, after phoning on the weekend to resolve, this information was not given to me during my first query and I was originally told it would take 24 Hours with no charge. As well as only once I receive a new card am I able to access my funds however after just posting on Hello peter I was able to do so without a card, seems like FNB are not able to stick to what they tell you. Extremely disappointed