1 reviews | Active since Dec 2009
FNB double service charges another money making scheme.
So, FNB, I'm really sick and tired of following up and making sure you do your job properly. First I opened a Share account and waited the 5 days while you concluded the transaction. Surprise...Surprise when this was not done 5 days later and I had to call your care line to sort this out. Guess what, I was never contacted back with an apology. Its like it never happened. Now, I pay a monthly transaction fee on my One Account and you debit me monthly on the 20th. You are never late with your debit. So, can you explain to me why I'm paying another service fee of R122 debited for a demand deposit(which I don't have) for March? Or is this just one more way for you to ***** the little guy out of every cent they have.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)