1 reviews | Active since Mar 2018
FNB DOUBLE DEDUCTS
I would like to bring it to attention , thay FNB double cuts on payment that has been made on goods that have been purchased already. This is not the first time and recently I filled up with petrol , they deducted the money from my account and now when I log in to my bank app it says it's pending. Please can Fnb Fix this and another thing is that with my loan , FNB does deduct money from cheque account as once I took loan from them and they deducted money from my account within a few days after I took the loan and full and this clearly states that they don't trust their clients at all. If we are banking with you , we want to go ahead and prosper. Thanks
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sale and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sale and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)