1 reviews | Active since Sept 2009
FNB double debiting after settling arrears
I dont even know where to begin.
My dad passed away on the 20th of June and few days later I sent through a claim with FNB insurance cover. My claim was successfully processed and 2 premuims were deducted from the payout because I owed the 2. Anyway, on the 1st of July they double debited me and I immediately called them and the guy that was assisting me apologised for the error and told me he will process a refund. Today it is the 10th and I have not recieved my refund. I was told i cannot reverse the money myself because I will confuse the system.. The money was taken off the payout, so why did'nt the person who was deducting from the payout make amends on the debit order? When exactly am I going to get my 521.53 back?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***