Fnb double debit my account part 2

Link to previous review which I was told it Will be refunded yet no such thing happened.

https://www.hellopeter.com/first-national-bank/reviews/double-debit-in-january-from-fnb-life-when-i-cancelled-my-policy-in-november-2022-please-refund-***

I received an email from support stating that it was done, Yet no such thing reflects on my account.

Please can you advise the support staff what you and I saw on the statement and what you understood because clearly they don't...