RP
Riyaad P
1 reviews | Active since Dec 2014
14 Sept 2020, 08:57
FNB Double debit
Pathetic customer service from the call centre and secure chat. My account was debited twice for an in-store purchase made on the 7 September 2020, which was deducted on my account on the 10th and then again the 12th. I was informed I need to fill out a dispute form which can take up to 30 days to be resolved!!!??? Why must I fill out a form for your mistake and to wait up to 30 days on top of it for my own money!!!
Helpful (0)
Replies (1)0
Replies (1)RP
Riyaad P's updateReviewer Update
15 Sept 2020, 08:31FNB resolved my issue within 24 hours, error was not caused on their side but on another banks side. Also Thank you for providing me with another clients details in a private response to my post, you should contact them directly though...POPI Act please.
RP
Riyaad P's update15 Sept 2020, 08:31
Reviewer Update
FNB resolved my issue within 24 hours, error was not caused on their side but on another banks side. Also Thank you for providing me with another clients details in a private response to my post, you should contact them directly though...POPI Act please.