NB
Nick B
1 reviews | Active since Feb 2014
25 Jun 2019, 21:08
FNB double charges 3 times in a row.
Three times in a row now, I've been debited twice for online purchases. I only received a single OTP for each purchase yet somehow, each time, two transactions go through. This should NEVER be allowed to happen, there is no excuse for this. These were only small amounts thankfully, but I will never trust this card for online purchases again. I'm also concerned that my debit orders might go through twice as well which is something that I can't afford to happen. I don't want to switch banks, but I don't know if I'll ever be able to trust FNB with my money again. What's going on?
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FNB (First National Bank)'s replyOfficial
26 Jun 2019, 09:02Good Day Nick
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply26 Jun 2019, 09:02
Official
Good Day Nick
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***