FNB Dormant Accounts Department's customer service is non-existent

This review refers to the Dormant Accounts Department. I have been trying to activate a dormant/closed account for two months. According to you, this can only be done in-branch. I feel sorry for the branch personnel who have tried their best to assist me but have not succeeded. I have contacted my personal banker, who escalated the matter, and we are still waiting for movement. I don't know what else to do but to go the ombudsman route. You control an account that holds money owed to me, if the situation was reversed, I'm sure you would descend on me like vultures. I have banked with you for nearly 30 years, but lately, many areas of your enterprise are in urgent need of improvement, and your customer service levels are deteriorating at an alarming rate.